Privacy policy

The Standards for Highways website is maintained by National Highways on behalf on all overseeing organisations within the United Kingdom. We take your privacy very seriously and are committed to protecting your personal information in compliance with the UK General Data Protection Regulation (UK-GDPR).

This Privacy Policy Statement explains how we collect, use, and disclose your personal data when you visit (the "Website").

Information We Collect

When you visit our Website, we may collect certain personal information about you, including:

  • Your IP address and browser type
  • Information about your device, such as device type and operating system
  • Your location
  • Your name and email address if you create an account through the Website
  • Any other personal information you choose to provide through the Website

We collect this information using cookies and other tracking technologies. You can disable cookies in your browser settings if you do not want us to collect this information.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve the Website and our services
  • To send you communications if you have consented to receive them
  • To comply with our legal obligations

How Long We Hold Your Information

To provide uninterrupted service to users, we will store your data as long as it serves a purpose or until the website is no longer supported by either National Highways or its partners. If you would like your personal information; such as your user account to be deleted, please let us know via our feedback form.

Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

  • With our service providers listed in our Website Terms and Conditions who process your data on our behalf
  • With other departments within National Highways

We share data internally across our departments. In some cases, two or more departments are jointly responsible for delivering a service, so they all need to access data. In these cases, we make sure that the sharing is reasonable, is in line with data protection law, and respects your rights. 

We ensure that the right safeguards are in place to keep your information safe and will always tell you more about this when the data is collected. 

We’re obliged by law to share some data with central government and other agencies. Where possible we make this anonymous and only share statistics. 

If this data is at an individual level, we’ll let you know when we collect it. Where your consent is required to transfer information, this will be made clear to you. 

Where it is necessary to share data with third parties for research purposes, we’ll aim to make this data anonymous to ensure that individuals cannot be identified. 

Your Rights

You have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information
  • The right to correct any inaccuracies in your personal information
  • The right to object to the processing of your personal information
  • The right to request that we delete your personal information

To exercise these rights or if you have any questions or concerns about our Privacy Policy Statement, please contact us using the feedback form provided on the Website.

Changes to Our Privacy Policy

We may update this Privacy Policy Statement from time to time. Any changes will be posted on the Website and will be effective immediately upon posting.

Last updated: February 2023


Contact us  

National Highways is a data controller, registered with the Information Commissioner’s Office (ICO).  

You can email our Data Protection Officer if you have any queries about your data.  

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO) at:   

Information Commissioner’s Office 
Wycliffe House  
Water Lane  

SK9 5AF  

Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)  

Or you can visit the Information Commissioner’s Office website or email